FAQ

Yes, all the items are by real monks from Mount Wutai before being sent to our customers.

When you purchase a Thangka, you can provide your name, and we will write it down on a read prayer strip and take it to Mount Wutai to offer prayers on your behalf. This ensures that the blessings and positive energy are directed towards you, promoting peace, health, and prosperity in your life. We will send you a video for it !

To preserve the jewelry’s quality and spiritual energy, avoid touching the figures and designs frequently, keep it away from impurities, and gently clean with a dry cloth when necessary. Store in a respectful place when not in use.

• You can pay by Visa, Mastercard or American Express but also by Paypal, Discover, JCB, Diners Club, Shop Pay, Google Pay, Apple Pay, Bancontact, iDEAL. We do not accept bank checks, wire transfers or cash on receipt.

As a retail business, our prices may change in response to trends, stock, and demand from the consumer. As such we are not able to refund the difference.

The prices shown on our website refer only to the value of the products. However, during checkout, a delivery fee may be added to the total purchase price. If the price difference is much higher than expected, please contact our by email:contact@thangkabuddha.com. We will happily check this for you.

We try our best to make sure you don't have to pay additional import or customs taxes/duties but sometimes it is out of our control.

If you are charged additional taxes/duties, you are responsible for payment. Unfortunately, Thangka Buddha is unable to advise what taxes/duties charges may be applied to international shipments. We are not responsible for any taxes/duties applied to your package.

For more accurate information, we’d suggest getting in touch with your local customs office so you’re not surprised if there are any unexpected charges at your end.

Sales tax is a tax charged on the supply of goods and services. You may also know it as VAT or GST, depending on where you live. Unfortunately, Thangka Buddha has no control over the tax rates of different countries. Sales tax is automatically applied to your Thangka Buddha order in accordance with individual state codes and regulations.

If you are experiencing an issue when making a payment on checkout, please double-check and follow the guide below.

Error message

• Please make sure you have inputted the correct details.
• If all details are correct, pls contact your bank to ensure there are no problems with the card.
• If the above is no problem, please contact us to submit details and we will investigate further.

To help us solve the issue for you, please include as many of the following details as possible.

• What operating system do you use (e.g. iOS, Android, Windows Vista, Mac OS X)
• What Internet Browser you are using (e.g. Internet Explorer 8, Firefox, Safari, Chrome)
• What payment method you were trying (e.g. PayPal, Visa)
• A description of the problem and what time the problem occurred
• If you get an error message, please include it in your message to us

Payment Declined

If your credit or debit card was declined, please check the following:

• Card expiry date
• If your card billing address is different from the billing address you informed on checkout.
• If the above doesn't help, your Credit Card Company or bank will have more information. If using PayPal, please contact PayPal directly if your payment has been declined.

Yes, we do! We ship to almost every country in the world except the following ones. Due to shipping restrictions, we're sorry and will keep working on this.

• Bahamas
• Yemen
• Cuba
• Iran
• Sudan
• Syria

* Free shipping for all orders over US$150 (Free Product is not included). Otherwise, it costs US$ 11.9.

*The shipping cost of the Free Product is not deductible. (If you place order over $150 including free products and other priced products, and you are asked to pay the postage, this is the shipping cost $18 of each free product.)

PS. We have free shipping site-wide promotions during the sale season. Stay tuned!

If you place an order successfully, you will immediately receive a confirmation email. The order confirmation email was sent to the email address, which you used for your order.  Then if the item is shipped, you also will immediately receive a shipping email.

You can then track your parcel here: Track Your Order

 If you need any further assistance with tracking your order. Please contact us at contact@mail.buddhastoneshop.com

✈Worldwide Free Shipping  For Orders Over $150 ✈

Shipping Range

• We can ship to the world & Worldwide free shipping for orders over $150 USD.
• We ship to almost every country in the world.

Delivery Time

• Order Processing: 2-5 Business Days.
• Standard Shipping Time: 7-20 Business Days.

 Wrong Shipping Information

• If you have left a wrong shipping address or contact information, please contact our customer service within 2 hours.
• Please note that it is the responsibility of the customers to enter their shipping address correctly. We are unable to redirect to another shipping address after we have processed and shipped the parcel.
• Contact us at contact@thangkabuddha.com

Let me explain why it shows that it has been shipped but the logistics information has not been updated yet.

1. When the product is hand-made in Mount Wutai and delivered to the carrier, the tracking order number will be uploaded to the order page afterwards.
2. Due to international transportation, it takes 3-5 days for the package to arrive at the airport of the international shipping center. During this period, there is no transport information for inland transport from Mount Wutai to the international shipping center. The shipping information will not be updated until the package arrives at the international shipping center and is scanned.

If after this time you still can't track your order, please contact us at contact@thangkabuddha.com

Please contact the carrier. Usually, they will resend your package on the next working day, but sometimes they may ask you to pick up your package at your local post office/access point.

If you need any assistance, please contact us at contact@thangkabuddha.com

Please head over to our shipping methods page to re-check the transit time for your country. On some occasions, there can be a delay to your delivery.

You know sometimes something was out of our control but we are trying our best to solve your problem.

If your delivery date has passed, please contact us at our contact us page and have your order number ready so we can investigate where your order is.

We understand how difficult it can be to choose personal items online. Don't worry! Our policy lasts 30 days. All orders can be returned/exchanged for a full refund within 30 days, with proof of purchase. Refunds do not include shipping cost.

Please send the following tocontact@thangkabuddha.com, so that we can help you as quick as possible:

• Order number
• A photo image of the product
• Name of product

We understand how difficult it can be to choose personal items online. Don't worry! Please send us a picture of the item and order number tocontact@thangkabuddhap.com you received so we can confirm the correct product was shipped.

We're sorry to hear that you've received an broken item.

Don't worry! We'll do our best to help you with this. Please reach out to our customer support at our contact us page.

Please try to have the following information to send tocontact@thangkabuddha.com, so that we can help you as quick as possible:

• Order number
• A photo image of the product
• Name of product